This hotel needs to be gutted and completely redone. I don't know when it was built, but it's been beat on by oilfield workers and is not in good shape.
Manager thoughtfully refunded me for my bag of Doritos. I'll take my business a few miles down the road to the very nice clean La Quinta.
On Saturday September 23, 2017, I checked into Baymont Inn for lodging while on duty for work. Unfortunately, the room accommodation created a very uncomfortable living situation and the hotel staff was not interested in rectifying the issue when I informed the receptionist of my concern. Upon checking in, I brought my luggage to my assigned room and left the hotel to get food with a coworker. I returned to the hotel, and while talking on the phone with my wife, I noticed a mouse trap near the air unit. I immediately found it strange that there was a mousetrap in the hotel room. A few moments later, I saw a mouse run from behind the TV stand, onto my suitcase, and back behind the TV stand. I told my wife what was happening and that I needed to contact the hotel staff. I instantly moved my belongings onto the bed and moved a few pieces of furniture, in attempt to find the mouse. I did not find it, however, I did find NUMEROURS mousetraps and a hole in the wall, which led me to believe that the hotel was aware of the rodent issue in this room. Though I did not want to create a burden for the hotel, I knew that I was beyond uncomfortable in that environment and would not be able to sleep. I went downstairs to speak with the hotel receptionist and explain my concern. The receptionist stated that she didn’t know about the mousetraps and displayed an unconcerned attitude. She eventually informed me that the only thing she could do was move me to another room, but that “it smells like smoke up there” and handed me a can of air freshener. I would not recommend this hotel to anyone. My company is paying for accommodations so not much I can do.
Very nice room. Used my Wyndam rewards points for a lower rate. My bill was marked up an additional $15.22. Talked to the front desk and they said the manager would be able to get that credited back on Tuesday when they came in. (I will be watching to make sure that happens.) Breakfast selection was very good.
I prefer not to share my room with a mouse.
Great hotel for the price. I would stay here again. I suggest the suites with a king size bed. Great free wifi here and 2 HBO channels and cable. Nice selection of big cookies in the lobby. Indoor pool and workout room. Fair to good free breakfast. My only complaint was i could hear the people staying above me when they walked across the floor. Maybe try staying on the top floor.
Baymont Inn Suites El Reno is a US Lodging based in El Reno, Oklahoma. Baymont Inn Suites El Reno is located at 1707 SW 27th St, El Reno, OK 73036, USA.
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